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CCW Unveils New Look as Customer Contact Week

NEW YORK , Sept.andnbsp;CCW, the world’s largest customer contact event series, unveils a new look, adapting to the rapidly evolving customer contact space. Back in 1999, Call Center Week was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities. Fast forward almost 20 years.andnbsp;While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry. As a result, so have we! Click here for more.


Cellular News

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