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Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award

Astute Solutions announced today that their CRM software, ePowerCenterTM, has been selected as a 2017 Contact Center Technology Award winner by TMC’s CUSTOMER Magazine. Click here for more.

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Nearly 25 Exhibitors Announce New Products, Services and Demonstrations to be Featured at ICMI Contact Center Demo

COLORADO SPRINGS, Colo. , Sept. The International Customer Management Institute (ICMI) today showcases announcements from 24 of the companies exhibiting at ICMI Contact Center Demo. These exhibitors provide an exclusive opportunity for attendees to receive a first-look at new products, services, and solutions that will directly impact the contact center. Exhibitors will be onsite to help attendees delve into their newest innovations and provide deep-dives into the intricacies of their products. Click here for more.

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TeleTech Opens New Humanify Customer Engagement Center in Temple, Texas

DENVER , Sept.andnbsp;TeleTech Holdings, Inc.andnbsp;(NASDAQ: TTEC), a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, recently opened a new location in Temple, Texas , and is now hiring for healthcare-focused customer experience associates and licensed insurance agents. Click here for more.

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Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Center Industry

NEW YORK , Sept.andnbsp;Today at the Talkdesk Road Show in New York , Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues.andnbsp;Context Mobile is the first product to launch within the Talkdesk Context product suite. Click here for more.

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Kolos to Launch the WORLDandrsquo;S Most Cost-Effective and Environmentally Friendly Data Center

Kolos, a U.S.-Norwegian company, is building the largest data center in the world in Ballangen, Norway, 140 miles (225 kilometers) north of the Arctic Circle. Click here for more.

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NSN is to open a Mobile Broadband Security center in Germany

Nokia Solutions and Networks (NSN) has announced plans to establish a Mobile Broadband Security Center in Berlin, which will be fully operational in the second half of 2014. Click here for more.


Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

WAYNE, Pa.andnbsp;Evolve IP, The Cloud Services Company™, today announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligenceandnbsp;decisions. The Evolve Contact Suite is uniquely positioned in the market with its capability to be deployed on top of a customer’s current phone system or be seamlessly integrated with Evolve IP’s hosted PBX and unified communications solution.
Click here for more.

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TeleTech Teams to Demonstrate How Companies Can Drive Hyper Growth at Call Center Week Pre-Conference Workshop

andnbsp;TeleTech (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering, today announced that presenters from its Technology and Consulting teams will be leading a pre-conference workshop Tuesday, June 27 th from 8am-11am at the 18th Annual Call Center Week Conference andamp; Expo, in Las Vegas, NV. Click here for more.

Cellular News

Selectra Selects NewVoiceMedia as Its Preferred Contact Center Partner

NewVoiceMedia, a global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact center operations and customer experience throughout Europe. Click here for more.

Cellular News

Large Data Center Provider Selects Zayo for Dark Fiber

Zayo Group Holdings, Inc. (NYSE: ZAYO) has been selected by a large data center provider for dark fiber to connect its East Coast data centers. The solution includes primary and diverse routes in New York and New Jersey, providing low-latency infrastructure for the provider. Click here for more.

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