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Service

ARRIS Brings Actionable Analytics to Service Providers with ARRIS Wireless Intelligence

SUWANEE, Ga. , Oct.andnbsp;ARRIS International plcandnbsp;(NASDAQ: ARRS) today announcedandnbsp;ARRIS Wireless Intelligence, an analytics and reporting tool that offers service providers comprehensive and real-time insights into their solutions for public Wi-Fi and expansion of Wi-Fi into new vertical markets. Click here for more.


Cellular News

CountryWide Broadband To Acquire Full Channel, Enhance Service Offerings

CountryWide Broadband (CWB), a broadband acquisition and management firm, today announced that, along with Seaport Capital of New York, the company has agreed to acquire Full Channel, a leading provider of broadband video entertainment, high-speed internet access, and telephone services to residents and businesses in Rhode Island’s East Bay, including the communities of Barrington, Warren and Bristol. Full Channel will continue to operate under the “Full Channel” name moving forward. Click here for more.


Cellular News

Hortonworks marque une avancée dans la gestion globale des données avec Hortonworks DataPlane Service

SANTA CLARA, Californie, le 26andnbsp;septembreandnbsp; Hortonworks, Inc.® (NASDAQandnbsp;: HDP), fournisseur de premier plan de solutions de gestion globale des données, a présenté aujourd’hui Hortonworks DataPlane Service (Hortonworksandnbsp;DPS), un service qui réimagine et automatise la fourniture de l’architecture de données moderne. Hortonworksandnbsp;DPS simplifie la fourniture et l’exploitation de systèmes de données distribués, quelle qu’en soit l’application, qu’il s’agisse de la science des données, de l’analyse en libre-service ou de l’optimisation du stockage des données. Et parce que les capacités de gouvernance sont intégrées et reposent sur des technologies open source telles qu’Apacheandnbsp;Atlas, les utilisateurs de Hortonworks DPS disposeront d’un accès facile à des données fiables disponibles derrière le pare-feu, le cloud public ou une combinaison des deux. Cela permet aux entreprises de connaître avec fiabilité le lignage des données, de la source à la destination, quelle que soit leur nature ou leur origine. Click here for more.


Cellular News

Smart customer service app shortlisted for int’l award

The SWEEP Awards is a component of SWEEP, an internationally-recognized program under which Smart partners with the academe to raise the standards of engineering and IT education in the country. For more information on SWEEP, please visit https://www.facebook.com/sweepschools/ Click here for more.


Cellular News

Frost Partners With Zelle To Launch Send Money with Zelle Service Via The Frost App

SAN ANTONIO , Sept.andnbsp;Frost Bank is pleased to announce that it has expanded its partnership with Zelle, an electronic payments system, to launch Send Money with Zelle through the Frost App. Click here for more.


Cellular News

Australian operators improve customer service

Australian operators are improving in the eyes of their customers

Australian operators are improving in the eyes of their customers

Australian telecoms regulator the Australian Communications and Media Authority has announced a “sustained reduction” in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer service issues.

In September 2011 ACMA warned operators to improve their customer service and complaint handling by February the following year or face tougher regulation.

At the time, the regulator had recently completed a public inquiry and found that the majority of consumers were dissatisfied with their experience of customer care in the industry, regardless of which service providers they were with and which products they offered.

ACMA claims that customer complaints have gradually fallen since its announcement, despite an upturn in the first half of 2013. It said that data published by the TIO this week reveals that in the quarter ended December 2013, the body received the lowest amount of complaints in a quarter in six years.

Complaints regarding issues about transferring services between providers fell 21 per cent, while complaints about complaint-handling fell 19 per cent and complaints about faults 17 per cent. Overall there was a 6.7 per cent drop in complaints from the previous quarter.

Source: ACMA

“It is very encouraging to see this trend continuing,’ said ACMA chairman Chris Chapman. ‘In particular, it is heartening to see complaints are down in each of the three core categories. The industry is continuing to make positive changes in line with the revised Telecommunications Consumer Protections Code (the TCP Code).’

The TCP code applies to interactions between telecoms service providers and their customers. It was revised in September 2012 to instruct operators to provide: the minimum information at the point of sale to customers, including a two-page document called a Critical Information Summary; information in plain and simple language, including unit pricing in advertising; and obligations regarding credit management, customer transfers and handling of complaints.

In Australia’s mobile market, Telstra holds a market leading position with 15.9 million subscribers as of December 2013, according to Informa’s WCIS. Second placed Optus has 9.5 million subscribers while Vodafone Australia has 5.5 million subscribers.

 

 

The Broadband Asia conference is taking place on the 29th-30th April 2014 at the Suntec, Singapore.

Telecoms.com

Bluesky Cook Islands to Launch 4G+ Service via SES Networks

Bluesky Cook Islands, the sole provider of fixed phone, mobile and broadband services to the Cook Islands, has increased the amount of satellite capacity it is using from SES Networks, in order to launch 4G+ service to Rarotonga and Aitutaki, the two key cities of the island nation. Click here for more.


Cellular News

Iraq’s Asiacell Orders SMS Spam Blocking Service

Iraq’s Asiacell has ordered an anti-spam software plaform from the Irish software developer, Anam Technologies. Click here for more.


cellular-news

EE targets retailers with managed service to better understand buying behaviour

has launched a managed service for retailers allowing them to use in-store mobile connectivity in a bid to enhance customer service and revenue

has launched a managed service for retailers allowing them to use in-store mobile connectivity in a bid to enhance customer service and revenue

UK operator EE has launched a managed service for retailers allowing them to use in-store mobile connectivity in a bid to enhance customer service and revenue.

The firm’s Connected Retail solution allows shoppers to opt in to use free wifi services in retailers’ stores, supplied by EE but branded by the retailer. By opting in, consumers agree to the terms and conditions of the service which state that their details can be anonymously used by the retailer. EE said that the solution uses real time data analytics to enable retailers to better understand customer behaviour and target promotions to them, based on their previous buying behaviour, while they are in store.

“Most retailers know more about their customers from their activities online and from their use of mobile apps than they do when they are inside the stores,” explained Graham Cove, ‎director of wifi at EE. “Connected Retail allows them to know what customers are doing in stores better.”

Cove added that retailers tend only know of customers being inside their stores when they pay using bank cards at the checkout. However he argues that it is much more valuable for a retailer to know when a customer has entered a store than when they have left it.

One retailer, supermarket chain Asda, has already implemented the solution in its 575 UK outlets. The retailer now has 800,000 customers using its free wifi service, said EE, and has cross referenced wifi data with customers’ use of its shopping app to gain a more holistic view of buying behaviour.

“Retailers can monitor what customers are doing in store not only by day but even by the hour of the day,” added Cove. “For example, using this anonymised data, Asda can see that at a certain time of day, there are a lot of women aged 18 to 30 and that enables them to do something different, such as promote different offers, during this time.”

He added that it makes the most sense for mobile operators to provide wifi services within retail outlets, because most traffic on the wifi network comes from smartphones, rather than laptops.

As part of the Connected Retail solution, EE plans to offer data to retailers using heat mapping technology. Retailers can use this technology to anticipate queues at checkouts and plan store layouts to optimise the flow of traffic through their outlets. Cove revealed that the operator has not developed this technology in house, but is currently in advanced negotiations with two European heat mapping technology providers to enhance its solution.

Connected Retail is the first solution announced as part of EE’s Total Enterprise Mobility portfolio. The portfolio will be aimed at businesses and is designed to help private and public sector organisations benefit from opportunities presented by mobile technology.

Cove added that such services targeted at verticals allow operators to generate new revenue streams at a time when they are facing pressure on their voice, messaging and data services.

“The industry knows that revenue from core services is under pressure,” said Cove. “If operators want to, there are opportunities in M2M, wifi provisioning, corporate devices and data services to supplement that. We do not expect this revenue opportunity to be as big as that from the core services we offer, but together, they can ease some of the pressure points we see on revenue from the core services.”

Telecoms.com

Verimatrix Extends Framework for Revenue Security with Secure Cloud-Hosting Service

AMSTERDAM , Aug.andnbsp;IBC 2017 (Booth #5.A59) – Verimatrix, the specialist in securing and enhancing revenue for multi-network, multi-screen digital TV services around the globe, today announced the launch of the Verimatrix Secure Cloud™, a new deployment option that equips video service operators with a trusted, flexible, fully managed framework for video content security and analytics. Supported by the highly respected Verimatrix Global Services team and monitored on a 24/7/365 basis, Secure Cloud broadens the scope of deployment options available for operators who take advantage of Verspective™, MultiRights™ OTT Plus and Video Content Authority System (VCAS™) solutions of any size or scale. This convenient and cost-effective alternative to on-premise systems and operations can be rapidly deployed and reconfigured as required, all while keeping operators in full control of their service offerings and subscriber relationships. Click here for more.


Cellular News