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Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award

Astute Solutions announced today that their CRM software, ePowerCenterTM, has been selected as a 2017 Contact Center Technology Award winner by TMC’s CUSTOMER Magazine. Click here for more.

Cellular News

Nearly 25 Exhibitors Announce New Products, Services and Demonstrations to be Featured at ICMI Contact Center Demo

COLORADO SPRINGS, Colo. , Sept. The International Customer Management Institute (ICMI) today showcases announcements from 24 of the companies exhibiting at ICMI Contact Center Demo. These exhibitors provide an exclusive opportunity for attendees to receive a first-look at new products, services, and solutions that will directly impact the contact center. Exhibitors will be onsite to help attendees delve into their newest innovations and provide deep-dives into the intricacies of their products. Click here for more.

Cellular News

Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Center Industry

NEW YORK , Sept.andnbsp;Today at the Talkdesk Road Show in New York , Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues.andnbsp;Context Mobile is the first product to launch within the Talkdesk Context product suite. Click here for more.

Cellular News

CCW Unveils New Look as Customer Contact Week

NEW YORK , Sept.andnbsp;CCW, the world’s largest customer contact event series, unveils a new look, adapting to the rapidly evolving customer contact space. Back in 1999, Call Center Week was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities. Fast forward almost 20 years.andnbsp;While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry. As a result, so have we! Click here for more.

Cellular News

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

WAYNE, Pa.andnbsp;Evolve IP, The Cloud Services Company™, today announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligenceandnbsp;decisions. The Evolve Contact Suite is uniquely positioned in the market with its capability to be deployed on top of a customer’s current phone system or be seamlessly integrated with Evolve IP’s hosted PBX and unified communications solution.
Click here for more.

Cellular News

Selectra Selects NewVoiceMedia as Its Preferred Contact Center Partner

NewVoiceMedia, a global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact center operations and customer experience throughout Europe. Click here for more.

Cellular News

Google develops contact lens to help diabetes patients

Google is developing a smart contact lens to help diabetes sufferers monitor their blood sugar levels

Google is developing a smart contact lens to help diabetes sufferers monitor their blood sugar levels

Tech giant Google has announced a project to help people suffering of diabetes by testing a smart contact lens that is designed to measure glucose levels in tears. The lens uses a tiny wireless chip and a miniaturised glucose sensor, embedded between two layers of soft contact lens material.

The firm has developed prototypes of the lenses that generate a reading every second. It is also exploring integrating tiny LED lights that will light up when glucose levels have crossed or dropped below certain thresholds.

“It’s still early days for this technology, but we’ve completed multiple clinical research studies which are helping to refine our prototype,” Brian Otis and Babak Parviz, project co-founders at Google said in a blog post. “We hope this could someday lead to a new way for people with diabetes to manage their disease.”

The firm said it is currently in discussions with the US Food and Drug Administration (FDA) to bring this technology to the market and is looking for partners with expertise in bringing such solutions to market.

According to Google, diabetes affects one in 19 people globally. Without treatment, diabetes sufferers are at risk of damage to their eyes, kidneys and heart.

“We’ve always said that we’d seek out projects that seem a bit speculative or strange, and at a time when the International Diabetes Federation  is declaring that the world is “losing the battle” against diabetes, we thought this project was worth a shot,” Otis and Parviz wrote.