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Planeta Celular Tecnologia Mobilidade e Gadgets
Cisco has confirmed that it is planning to acquire privately-held Californian firm Truviso, a provider of network data analysis and reporting software, for an undisclosed amount.
Truviso’s continuous query technology, with its analyse-first, store-later capability, is expected to enable Cisco to provide instant access and visibility into network use and services, help increase operational efficiencies and drive new revenue streams for customers.
The acquisition of Truviso is subject to various standard closing conditions and is expected to be complete in the fourth quarter of Cisco’s fiscal year 2012. The Truviso team will be integrated into the Cisco Network Management Technology Group.
Cisco recently posted record revenues and profits for the quarterly period which ended January 28th, 2012, which CEO John Chambers attributed to a three-year plan to drive earnings faster than revenue, as well as the earlier-than-planned achievement of a billion dollar cut in expenses, and continued innovation.
Customers in the US are more satisfied with data sharing service plans than more traditional data plans, according to a study by J.D. Power and Associates.
The marketing services firm’s half yearly report on customer services in the US operator market found that overall satisfaction among customers who currently subscribe to a mobile share data plan is 778 out of 1,000. This is higher than the overall score of 750 given by those who subscribe to more traditional data plans.
“The higher levels of satisfaction with shared data plans are partially due to the profile of its customers, particularly the early adopters who changed service offerings once the mobile data share plans were offered,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates.
“For example, not only are customers with shared data plans more loyal than those without a shared data plan, but they also have a more positive perception of their carrier, in addition to spending approximately $ 30 more per household overall.”
The study also found that 41 per cent of wireless customers who solved their issue online used the chat function and overall satisfaction is highest when customers use the online chat function to resolve issues. For the fourth consecutive reporting period, Verizon Wireless ranked highest in wireless customer care satisfaction among carriers, with an overall score of 766.